When will the back-ordered towels be back in stock?
Selected styles will be back in stock shortly. To insure that you are updated with the most current information, please add your email to our mailing list.
Are they really absorbent?
They are. Even the thinnest linen can hold up to 20 times its weight in water, and dries much more quickly than a terry cloth towel.
What can I do with my towels when I’m not on the beach?
Get creative. We use ours as bath towels, bedspreads, picnic blankets, throws, tablecloths, even shower curtains.
Where are the towels made?
Our towels are made in a vertically integrated studio in New Delhi, which employs over 60 full-time artisans paid well beyond fair trade standards.
How do I wash my towels?
Simply hand wash, or machine wash with non-chlorine detergent and like colors. Line dry, or tumble dry on lowest heat. Adding a tablespoon or two of hair conditioner to the wash helps keep linen fibers soft and strong.
Can I iron my towels?
Towels can be ironed, just take care to keep the iron set to low.
What does it mean when a towel is “archived”?
Archived towels are no longer in stock, and will not be brought back into production.
Do you have an online store?
Yes, all purchases can be made safely and securely through our store.
Is international shipping available?
Yes. Shipping to Canada via USPS with tracking is available at a flat rate of 24.00, shipping to all other destinations is 50.00.
Can I refund or exchange my towel?
Unwashed towels with tags may be returned or exchanged within 14 days of receipt. After this period, all sales are final. Only towels purchased from our online shop may be returned or exchanged. Customers must pay for shipping and purchase tracking or delivery confirmation. Deck Towel cannot accept responsibility for the reimbursement of lost packages without tracking numbers. After inspecting your towel, a refund will be issued to the same account from which the original purchase was made. Only towels in saleable condition will be refunded, others will be returned to the customer at their own cost. Please allow up to 21 days for your refund to be processed. All international purchases are final sale.
If you would like to return or exchange your product, please let us know by sending an email to [email protected]. We will provide you with the address to send returns.
Is my transaction information safe with Deck Towel?
Deck Towel uses PayPal to process orders. PayPal retains extensive security measures and guarantees against fraud and identity theft. You can read more about their policies here.
Will Deck Towel give my information to third parties?
Absolutely not. We respect the privacy of our customers. Your information is used solely for the fulfillment of your order, and will never be shared with third parties.
I also live in New York. Can I pick up the towels locally?
No. Towels cannot be purchased from or returned to our New York studio.