What can I do with my towels when I’m not on the beach?
Get creative. We use ours as bath towels, bedspreads, picnic blankets, throws, tablecloths, even shower curtains.

Where are the towels made?
Our towels are all made in New York City, from linens sourced throughout the world.

How do I wash my towels?
Simply hand wash, or machine wash with non-chlorine detergent and like colors. Line dry, or tumble dry on lowest heat. Adding a tablespoon or two of hair conditioner to the wash helps keep linen fibers soft and strong.

Can I iron my towels?
Towels can be ironed, just take care to keep the iron set to low.

What does it mean when a towel is “archived”?
Archived towels are no longer in stock, and will not be brought back into production.

The color of my towel looks different than it does online.
As much as we try to faithfully reproduce each towel photographically, slight shifts in color may occur.

Is international shipping available?
Yes. Shipping to Canada via USPS with tracking is available at a flat rate of 24.00, shipping to all other destinations is 50.00.

Can I refund or exchange my towel?
Unwashed towels with tags may be returned or exchanged within 14 days of receipt. After this period, all sales are final. Only towels purchased from our online shop may be returned or exchanged. Customers must pay for shipping and purchase tracking or delivery confirmation. Deck Towel cannot accept responsibility for the reimbursement of lost packages without tracking numbers. After inspecting your towel, a refund will be issued to the same account from which the original purchase was made. Only towels in saleable condition will be refunded, others will be returned to the customer at their own cost. Please allow up to 21 days for your refund to be processed. All international purchases are final sale.

If you would like to return or exchange your product, please let us know by sending an email to returns@decktowel.com. We will provide you with the address to send returns.

Is my transaction information safe with Deck Towel?
Deck Towel uses Authorize.net to process orders. Authorize.net retains extensive security measures and guarantees against fraud and identity theft. 

Will Deck Towel give my information to third parties?
Absolutely not. We respect the privacy of our customers. Your information is used solely for the fulfillment of your order, and will never be shared with third parties.

I also live in New York. Can I pick up the towels locally?
No. Towels cannot be purchased from or returned to our New York studio.

When will the back-ordered towels be back in stock?
Selected styles will be back in stock shortly. To insure that you are updated with the most current information, please add your email to our mailing list. 

The website says that the towels are made in New York City, but my order was shipped from Michigan.
In order to provide faster and greener shipping for United States residents on both coasts, Deck Towel produces all towels in New York but ships them from Michigan. 

My towel is only sewn on two edges.
One of the signatures of a Deck Towel is its raw selvage. This is both handsome and allows for easy folding.

I am having problems placing my order, what should I do?
We apologize if you experience any issues when trying to place your order. Typically any issues arising tend to be browser related. You can also try placing your order on a different browser (ie: Safari, Explorer, Firefox) but if the problem persists, contact our office at info@decktowel.com and we will help process your order manually. 

Do you have any bulk order discounts?
If you are interested in placing an order for a large quantity of towels, please email us at info@decktowel.com to discuss discount pricing. 

Is there duties or taxes on international orders?
Please be aware that shipping charges do not include international taxes or duties. Contact the customs office in the destination country for information about any applicable duties or taxes before ordering. 

Why don’t I see any tax on my order?
Deck Towel LLC only remits and collects taxes in the State of New York. We do not collect and remit taxes in every region.